Email Us
For fastest support, email us with your order number and details.
Contact Jordan Shoes
Questions on orders, shipping, sizing or authentication? We’re here to help.
- Authenticity guaranteed
- Free shipping $150+
- Replies within 1 business day
Policies & Help
Order Help
Need to adjust size, address, or cancel? Contact us ASAP with your order number.
Business Address
410 S Spring StLos Angeles, CA 90013
United States
Send us a message
Fill out the form and we’ll get back to you within 1 business day.
Quick answers
How fast will I get a reply?
We typically reply within 1 business day. During major Jordan releases, please allow up to 2 business days.
Can I change my size or address?
Contact us immediately with your order number. If your order has not shipped, we’ll do our best to update it.
How do I start a return or exchange?
Review our Refund & Returns Policy and include your order number and photos (if applicable) in your message.
How do you authenticate sneakers?
We run a five-step check: box/label match, materials/stitching, weight/shape, UV/blacklight, and finish/smell. Any fail = reject.