Refund & Returns Policy

• Return window: within 30 days of delivery scan.
• Condition: brand new, unworn, unwashed. Try on indoors only, on a clean surface.
• All original packaging and accessories required: OG box, extra laces, hangtags, inserts, and our inspection/authentication tag intact.
• Smell/finish: no odors, stains, creases, or outsole wear.
• Apparel/accessories (if applicable): must be unworn with original tags and packaging.

1. Go to our Return Portal: jordan-shoes.org/returns.
2. Enter your order number and email.
3. Select Return or Exchange and choose the items.
4. Choose a reason, add photos if requested (damages/defects).
5. Download your prepaid label (US orders) and pack your items securely.
6. Drop off with the specified carrier. Keep the receipt with tracking.

If you can't access the portal, email [email protected] with your order number and photos of the item and box.

• One free size exchange per item on US domestic orders, subject to stock availability.
• Exchange holds items for 7 days after label is issued. Ship your original pair within 5 days.
• We ship your exchange once the original is scanned in transit by the carrier.
• If the requested size is unavailable, we will issue a refund to your original payment method or store credit per your choice.

• Inspection time: 1–2 business days after delivery to our facility.
• Refund time: 3–5 business days to appear on your statement after approval (may vary by bank).
• Refund method: original form of payment. Store credit available upon request.
• We’ll notify you via email when your refund is issued.

• US returns: we provide a prepaid label. The label cost may be deducted from your refund unless the return is due to our error (defective/incorrect item).
• No restocking fees when items pass inspection.
• Original shipping fees are non-refundable unless the return is due to our error.

• Report within 7 days of delivery with photos of the issue, the shipping box, and the product box/label.
• We will prioritize replacement or exchange. If unavailable, you’ll receive a prepaid return and a full refund.
• Do not wear the item if defective/incorrect; using the product may affect eligibility.

• Final sale items, personalized items, or items noted “non-returnable” are not eligible.
• Worn or damaged items, missing accessories, or removed authentication tags will be rejected and may be returned to you at your expense.
• Box condition: minor cosmetic shipping wear is acceptable; significant damage, stickers, or missing lid may incur a deduction or rejection.

• International customers are responsible for return shipping, duties, and taxes.
• Customs duties and original shipping are non-refundable. Consult your local customs office regarding duty refunds.
• Mark the package clearly as “Return of goods” to avoid additional import charges.

• Ship the shoe box inside a protective outer box. Do not ship using only the retail shoe box.
• Remove or cover previous labels; include the RMA/Return ID inside the package.
• Use adequate padding to prevent corner and lid damage.

All returns undergo the same five-step check we use for outbound pairs: box/label match, materials & stitching, weight/shape, UV/blacklight, and finish/smell. If any step fails, the return may be rejected or subject to a partial refund at our discretion.

• One-time price adjustment available within 14 days if the identical item (style, color, size, condition) goes on sale on jordan-shoes.org.
• Not valid on limited drops, bundles, or third-party promotions.

Orders placed between Nov 15 and Dec 31 qualify for extended returns until Jan 31 of the following year, provided items remain new with tags and original packaging.

• Gift returns can be refunded as store credit to the recipient upon request.
• Bundle/pack items must be returned together in full for a refund unless otherwise noted.

Email: [email protected]

Address: 410 S Spring St, Los Angeles, CA 90013, United States

Hours: Mon–Fri, 9:00–17:00 PT